FAQ's
Do you have a physical brick and mortar establishment?
We have two stores located at Heritage Square in Granger, Indiana: Ashley Rene’s Prom and Pageant and Ashley Rene’s Couture. We have been in business for over 15 years. We have two beautiful showroom totaling over 8,000 sq. ft. dedicated to prom and pageant. Here at Ashley Rene's we offer a friendly and fun environment with a knowledgeable staff that will give you a one-on-one personal experience to help you find the perfect dress. We also have a shoe and jewelry department making Ashley Rene's your one-stop-shop for all things prom and pageant!
Do I need an appointment?
Beginning in March of 2020, Ashley Rene's is requiring appointments when shopping for all occasions in order to provide our customers with the best customer service! By requiring appointments, we are able to better staff so all of our Ashley Rene's girls have a more personal and one-on-one shopping experience. Please call (574) 522-7766 or email ashleyrenes411@gmail.com to schedule your appointment. We will provide you with more details and information at this time.
If you are wanting to shop our couture gowns at Ashley Rene’s Couture an appointment is also required. Our Couture store is open by advance appointment, as well.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Debit Cards, and Cash.
Do you have Layaway?
Yes we offer a free layaway program but you can only put items into layaway that are currently in stock at our store. We require a 50% down initial deposit and a payment every 30 days, up to 90 days. Please see store for more details.
If I order the wrong size gown will you take it back or let me exchange it?
Our experienced staff will work with you to find the correct size we recommend. Ultimately, the decision on the size you want to order is completely up to you and your preference. Once a size has been chosen the gown is yours and all sales will be final. This final sales policy is consistent with the formal wear industry standards. See our Online Sales Policy for more details.
When is the best time to start shopping for my prom dress?
It is never too early to start shopping! By January, we will have all of our new lines coming in for the season. We always suggest to our customers to shop early to ensure that you get your most favorite dress!
Do you register gowns that are purchased for prom?
As of January 2019, we are no longer registering dresses due to the inability to control internet sales, including our own online store. However, we often have one of a kind and exclusives dresses in stock. Please ask your sales consultant for more information.
Do I have to pay sales tax if I am from out of state?
Only those items shipped inside the state of Indiana will be charged Indiana Sales Tax of 7%. All other shipments outside of Indiana will not be charged sales tax.
How long does it take to get my special order?
Ashley Rene's will give you an estimated ship date when the order is placed. It typically will take 7-10 business days for your item to arrive to our store. For international shipping, please email us at ashleyrenes411@gmail.com for more information, timeline, and pricing. We offer free ground shipping on orders over $150 anywhere in the US. Expedited shipping is available for an additional charge. *Please note that our shipping carriers may experience delays that may impact both ground and expedited shipping. Estimated delivery dates are not guaranteed. We thank you for your patience and understanding!
Do you rent or take prom gowns on consignment?
No, we do not rent or consign gowns. We do, however, have a great selection of gowns to purchase at our store or online!
What sizes do you carry?
We carry sizes 000-26 in store. We can, however, special order up to a size 30 from select designers.
What designers do you carry?
We carry a wide variety of designers such as Sherri Hill, ASHLEYlauren, Jovani, Primavera, Fernando Wong, Tarik Ediz and more. We also offer exclusive and one of a kind dresses in store that are not available for online purchase.
Does Ashley Rene's offer alterations?
Ashley Rene's works closely with a handful of seamstresses and can recommend to our customers who purchased their dress from our store. The customer is responsible for the cost of any alterations that may be needed for the gown. We tell our customers to almost always expect to have some sort of alterations expense when purchasing a gown so you can get the best fit.
Do you have all the gowns pictured on your website in stock?
No, we have the entire collection shown from each designer pictured on our website. All items shown can be special ordered, please contact us for more information. We do have many gowns and cocktail dresses in stock from our designers and you can also search by "In Stock Only" and under item desciption, if you click on "Item Details" you can see which sizes/colors we have in stock in each style.
What does it mean if a dress is listed as quick delivery?
Quick delivery items are the most recent update of the designers inventory. Meaning, we can have this dress in hand for you in just a few days. Please contact us for more information.
