FAQ's
Do you have a physical brick and mortar establishment?
We have two stores located at Heritage Square in Granger, Indiana: Ashley Rene’s Prom and Pageant and Ashley Rene’s Couture. We have been in business for nearly 20 years. We have two beautiful showroom totaling over 8,000 sq. ft. dedicated to prom and pageant. Here at Ashley Rene's we offer a friendly and fun environment with a knowledgeable staff that will give you a one-on-one personal experience to help you find the perfect dress. We also have a shoe and jewelry department making Ashley Rene's your one-stop-shop for all things prom and pageant!
Do I need an appointment?
Beginning in March of 2020, Ashley Rene's is requiring appointments when shopping for all occasions in order to provide our customers with the best customer service! By requiring appointments, we are able to better staff so all of our Ashley Rene's girls have a more personal and one-on-one shopping experience. Please call (574) 522-7766 or email ashleyrenes411@gmail.com to schedule your appointment. We will provide you with more details and information at this time. *Please note, we will take walk-in's as our schedule will allow. During peak season, the wait time could be 1-2 hours without an appointment. We are not able to quote wait times if you are put on our waitlist if we are fully booked and you will not be able to pull dresses while you wait. We highly recommend advanced appointments before making the trip to our store to ensure the quality appointment you deserve.
If you are wanting to shop our couture gowns at Ashley Rene’s Couture an advanced appointment is required.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express & Debit cards both in store and online. We also accept Apple Pay and cash in store.
Do you have Layaway?
Yes we offer a free layaway program but you can only put items into layaway that are currently in stock at our store. We require a 50% down initial deposit and a payment every 30 days, up to 90 days. Please see store for more details or email us at ashleyrenes411@gmail.com
If I order the wrong size gown will you take it back or let me exchange it?
Our experienced staff will work with you to find the correct size we recommend. Ultimately, the decision on the size you want to order is completely up to you and your preference. Once a size has been chosen the gown is yours and all sales will be final. This final sales policy is consistent with the formal wear industry standards. See our Online Sales Policy for more details.
When is the best time to start shopping for my prom dress?
It is never too early to start shopping! By January, we will have all of our new lines coming in for the season. We always suggest to our customers to shop early to ensure that you get your favorite dress!
Do you register gowns that are purchased for prom?
As of January 2019, we are no longer registering dresses due to the inability to control internet sales, including our own online store. However, we often have one of a kind and exclusives dresses in stock. Please ask your sales consultant for more information.
Do I have to pay sales tax if I am from out of state?
Only those items shipped inside the state of Indiana will be charged Indiana Sales Tax of 7%. All other shipments outside of Indiana will not be charged sales tax.
How long does it take to get my special order?
Ashley Rene's will give you an estimated ship date when the order is placed. It typically will take 7-10 business days for your item to arrive to our store. For international shipping, please email us at ashleyrenes411@gmail.com for more information, timeline, and pricing. We offer free ground shipping on orders over $150 anywhere in the US. Expedited shipping is available for an additional charge. *Please note that our shipping carriers may experience delays that may impact both ground and expedited shipping. Estimated delivery dates are not guaranteed. We thank you for your patience and understanding!
Pricing Notice for Special Order Gowns
Please note that pricing for special order gowns is subject to change and may fluctuate due to factors beyond our control. These include, but are not limited to, increases in production and material costs, international tariffs, and decisions or regulations imposed by government agencies. These external influences can affect the overall cost of manufacturing and importing gowns, which may result in price adjustments. We are committed to transparency and will always inform you of any changes prior to finalizing your order.Thank you for your understanding and continued support.
Do you rent or take prom gowns on consignment?
No, we do not rent or consign gowns. We do, however, have a great selection of gowns to purchase at our store or online!
What sizes do you carry?
We carry sizes 000-26 in store. We can, however, special order up to a size 30 from select designers.
What designers do you carry?
We carry a wide variety of designers such as Sherri Hill, ASHLEYlauren, Ava Presley, Ellie Wilde, Johnathan Kayne, Jovani, Primavera, Porita & Scarlet, Tarik Ediz and more. We also offer hundredes of exclusive and one of a kind dresses in store that are not available for online purchase.
Do you have a lot of prom dresses in stock?
Yes! We always have over 1000 dresses in our store year round. We receive shipments of new prom dresses daily during the months of December, January, February, and March. We typically have around 2500 dresses in stock during peak prom season.
Are your dresses authentic?
Yes! All of our dresses are brand new, authentic designer dresses. We hand select every dress that comes into our store and work with only the top quality designers in the formalwear industry. You can rest assured when purchasing from Ashley Rene's you will receive an authentic, high quality dress. You can always check each designers website to verify that a store is a authorized retailer. Be warned, as there are many "knock off" websites using designer or even stores social media images to sell imitation dresses. As an authorized retailer, we are required to sell our dresses at "MSRP" and if you find the dress online much less, you know for certain you will not be getting the product shown in the photo.
What price-range of prom dresses do you carry in stock?
Our regular price prom dresses will start around $300-$350 and go up from there, with the average in store being $400-$600. We do have dresses that start at $99 on our sale rack and we have an entire collection of "Budget Friendly Prom Dresses" ranging from $299-$498 you can browse on our website. We offer a free layaway program and will work with you to find something you love in a price range you are comfortable with.
Does Ashley Rene's offer alterations?
Ashley Rene's works closely with a handful of seamstresses and can recommend to our customers who purchased their dress from our store. The customer is responsible for the cost of any alterations that may be needed for the gown. We tell our customers to almost always expect to have some sort of alterations expense when purchasing a gown so you can get the best fit.
Do you have all the gowns pictured on your website in stock?
No, we have the entire collection shown from each designer pictured on our website. All items shown can be special ordered, please contact us for more information. We do have many gowns and cocktail dresses in stock from our designers and you can also search by "In Stock Only" and under item desciption, if you click on "Item Details" you can see which sizes/colors we have in stock in each style.
What does it mean if a dress is listed as special order?
Special Order items are the most recent update of the designers in stock available inventory. Meaning, we can have this dress in hand for you in just a few days. Please contact us for more information. 