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Online and In-Store Sales and Return Policy:
Ashley Rene’s is a Full Service Prom and Pageant retailer with a brick & mortar physical location where customers shop daily. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
- We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
- We will communicate with you personally after receiving your order.
- We will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
- We will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this extremely rare occurrence in a timely manner.
- In the unlikely event that we ship you a different style, color, or size than you ordered please contact us for a full refund.
Due to the nature of special occasion merchandise no returns, credits, exchanges, or cancellations will be issued for online or in store purchases for any other reasons other than those indicated above. All payments on layaways are also final sale. Please be sure of the size and color before placing your order. In stock dresses are purchased "as is" and alterations are not included. Dresses purchased online will not be registered for events. Special order dresses cannot be cancelled or refunded for any reason once your transacation has been processed.
Please note that due to the high demand of dresses in our store we allow each customer to have three dresses off of the sales floor at one time. This process allows each of our customers to get the opportunity to see all of our inventory as well as to get a better idea on the best style, fit, and color that best suits them. Everyone is welcome to repeat this process as many times as needed until they find "the one"!
Please allow 7-10 business days to receive your order once confirmation and tracking number has been emailed to you. Free Ground Shipping is available for all orders over $100 anywhere in the United States. Expedited shipping is available upon request, however, it will be subject to an addtional fee. International shipping is not available at this time - we apologize for any inconvenience. All of our merchandise is carefully packaged and inspected prior to being shipped. In the event that the package that has been sent to you is damaged during shipment or we ask that you immediately contact us at 574-522-7766. All claims must be made within 48 hours of receiving the package.
All of our Prom, Pageant, and Social Occasion dresses purchased in-store are registered for your event. Ashley Rene’s will not sell the same dress in the same color to the same school or event. Dresses purchased online will not have the opportunity to be registered.
Ashley Rene’s provides a free layaway program for Prom, Pageant, and Social Occasion dresses. At this time a 25% down initial deposit is required for in stock dresses and a 50% down initial deposit is required for all special order dresses. Payments on a layaway must be made every 30 days after the original purchase date. You will be notified when the 30 day mark has passed. If a payment has not been received within 45 days, the payee’s deposit and past payments will be forfeited and all merchandise will return to the sales floor to be sold to the general public. The layaway must be paid for in its entirety before the wear date or alterations begin. No refunds, returns, or exchanges will be allowed on dresses in layaway, including deposits and all payments received.
Most dress manufacturers provide size charts to aid in choosing the correct size, as formal dresses run differently than normal clothing. It is important to measure carefully in order to get the most accurate measurements. Size charts are helpful in determining size but may not always be perfect. Keep in mind that it is much easier to take in a dress if the dress is too big than it is to let out a dress if it is too small. If you are measuring different sizes in the bust, waist, and hips, we recommend ordering the largest size you are measuring. Always plan to have your dress altered. Most dresses require alterations in order to get the most perfect fit. Please call Ashley Rene’s at 574-522-7766 for any sizing questions before placing your order as all sales are final.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals. We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time.
If you have any questions about our Online Sales Policy or your purchase please contact us at 574-522-7766 or firstname.lastname@example.org so that we can address your concerns and answer your questions personally.